1. Introduction

Welcome to Rahamania Bicycle Trading (“we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from rahamaniabicycletrading.com (the “Website”).
By using our Website, you agree to this Privacy Policy in accordance with UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law – PDPL).

2. Data Controller

Name: Rahamania Bicycle Trading
Address: Atlas Building, Electra Street, Abu Dhabi, UAE
Email: rahamaniabicycletrading@gmail.com
Phone: +971588171860

3. Information We Collect

We may collect the following types of information:

  • Name, email, phone number, and address

  • Order and payment details (processed securely via payment gateway)

  • Account information (username, password)

  • Technical data such as IP address, browser type, and device information

  • Communication or feedback you send to us

  • Marketing preferences if you subscribe to our offers or newsletter

4. How We Use Your Information

We use your personal data for:

  • Processing and fulfilling your orders

  • Providing customer support

  • Sending order updates and confirmations

  • Improving our products, services, and website performance

  • Sending marketing or promotional messages (only with your consent)

  • Complying with UAE legal and tax obligations

  • Protecting against fraud and unauthorized access

5. Cookies

We use cookies to enhance your browsing experience.
You can disable cookies in your browser settings, but some features may not function properly.

6. Sharing of Information

We may share your information with:

  • Payment processors and delivery service providers

  • IT and hosting providers who support our website

  • Legal authorities when required by law

We do not sell or rent your personal data to any third parties.

7. International Data Transfers

If your information is transferred outside the UAE, we ensure it is protected by appropriate legal and security measures as required by UAE PDPL.

8. Data Retention

We keep your information only as long as necessary for our business, legal, or contractual obligations.
After that, data will be securely deleted or anonymized.

9. Your Rights

Under UAE law, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing

  • Object to certain processing

  • Request a copy of your personal data

To exercise these rights, please contact us at rahamaniabicycletrading@gmail.com.

10. Security

We apply security measures such as encryption, secure servers, and limited access to protect your information.
However, no online system is completely secure, and we encourage safe use of the internet.

11. Product Return Policy

We aim to ensure your satisfaction with every purchase.
However, please note that electric items are not eligible for return or refund once sold.
Other items may be returned or exchanged within the specified period, provided they meet our return conditions and are in unused condition.

12. Data Breach Notification

If a data breach occurs that may affect your rights or privacy, we will notify both the UAE Data Office and the affected users promptly as required by law.

13. Minors

We do not knowingly collect personal data from children without parental or guardian consent.
If we become aware that a child has provided us information, we will delete it immediately.

14. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the “Last Updated” date shown above.

15. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates.
Any disputes arising from it shall be resolved under the jurisdiction of UAE courts.

16. Contact Us

If you have questions, complaints, or data requests, please contact us:
Email: rahamaniabicycletrading@gmail.com
Address: Atlas Building, Electra Street, Abu Dhabi, UAE
Phone: +971588171860